Solomon Water Launches New WaterCare App, Making It Easier for Customers to Stay Connected
Solomon Water has launched its new WaterCare App 2.2.4, making it easier for customers to stay connected to their accounts and access their account information from their mobile devices.
Existing customers, new applicants, households, businesses, and landlords can apply for customer portal access online and then use the Solomon WaterCare App to keep their account information close at hand.
The new WaterCare App 2.2.4 provides customers with the following benefits:
- Access water accounts and statements.
- Check account balances and outstanding bills.
- View the latest payments and meter readings.
- Receive water disruption and service notifications.
- Report water leaks directly to Solomon Water.
- Get help and information through the WaterCare chatbot.
- Stay updated with Solomon Water notices and other important information.
- Access accounts through the WaterCare App or web portal.
This initiative is part of Solomon Water’s broader modernization strategy to reduce non-revenue water, improve transparency, and keep customers informed with up-to-date information on water disruptions across Honiara, Auki, Tulagi, and Noro.
The new digital upgrade is expected to:
- Reduce long queues at physical offices.
- Improve response times for maintenance issues.
- Enhance communication between Solomon Water and its customers.
- Support more efficient internal operations.
Solomon Water is taking this initiative to align with regional trends toward digital service delivery and to demonstrate its commitment to providing more convenient and customer-focused services.
Customers are encouraged to download and start using the app, with support available for those who are unfamiliar with digital platforms.
Acting Chief Executive Officer Ray Andresen said the launch of the new WaterCare App marks a significant step in Solomon Water’s digital transformation and will help keep customers connected with Solomon Water.
He said the initiative demonstrates Solomon Water’s commitment to adding value for its customers by enabling them to manage their own accounts and stay updated with Solomon Water notices and other important information.
For more information about the Solomon WaterCare App, please visit any Solomon Water office, call 44700, or email service@solomonwater.com.sb.